Product Return Policy
At Studio V Salon, we believe in our products and guarantee our retail. If the product is defective or the return is a direct return of a manufacture error, the product may be swapped for the identical product. If for any reason you are not satisfied with your product, it can be returned within a week (7 days) accompanied with the original sales receipt for store credit.
Your appointment is very important at Studio V Salon, we understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24 hours notice for cancellation. Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time. Other clients then miss the opportunity to receive services. As a courtesy, we will email and/or text you to confirm your appointment. For whatever reason you do not receive a reminder please understand that it is still your responsibility to remember your appointment dates and times. If you are running late by 15 minutes or more, your appointment may need to be rescheduled. This is to ensure all of our guest have a pleasant experience.
Failure to give 24 hours notice for your appointment will result in a non-refundable $20 cancellation fee added to your next service. We value our relationships with our guest and strive to meet your every expectation.
If you are not satisfied with your color or cutting service, you may call within a week (7 days) of the original service. The re-do policy does not cover a change in the original style or color. Full-service price applies if you have waited longer than 7 days to call. All guarantees will be determined by the stylist.
Studio V Salon will not be liable for hair color that has been done outside of our salon. We gladly take corrective color clients after a consultation is performed and a service plan is formulated by the stylist. Corrective color usually requires more than one service to achieve desired results. Due to the nature of home-coloring products, or other salons products we cannot guarantee color services if you have previously colored your hair outside of our salon.
We love children, but due to safety hazards present in a salon environment such as sharp and/or hot implements, chemicals, and hot wax we are unable to accommodate unattended children under the age of 12 in our salon. Anyone under the age of 18 receiving a service for the first time must have a parent or guardian present at the initial appointment to give written consent. We apologize for any inconvenience this may cause, but we appreciate your understanding in this matter.